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FAQ

Questions and Answer

1,Q: Where are your company located?
A: Our company is located in Quanzhou City ,Fujian, of China. (zip code: 362000), near Xiamen city of China , you can visit us from your country to Xiamen international airport! It takes around 90 minutes by car from Airport to our Headquarter

2,Q: Are you are a direct exporter & manufacturer of Kitchen and bathroom products from China ?
A: We are an main Chinese manufacturer and exporter of all kinds of kitchen and bathroom product such as steel sink, copper sink, cabinets, ceramic and porcelain products, bathtub etc, by our working hard ,through our all team staffs, made by our some invested factory and cooperated factory.
Also We have rich experience for exporting our goods to USA, Canada, Mexico, Europe ,Australia etc.

3, Q: How to start our business with your company?
A: first, kindly view our website
Second, choose what you like, in items, measurement
drawing or others
Third, Contact us ,then we quote the price for you
Fourth ,if you like to order our goods for your projects
You need tell us details including item, , quantity and other description , that would be better that you offer us drawing
Fifth ,if you just only like to start this kitchen and bathroom business, don’t worry, kindly tell your idea, we would have our experienced Staff to service you! We would tell you what is good popular items in your country and answer you all questions
Sixth: you just only tell us what you need, we can do best for you

4, Q: Can you offer us what is delivery time estimated ?
A: Depend the quantity, but usually it need takes around 20-30 days for producing upon we receive the deposit

5.Q: Which forms of payment do you accept?
A: We accept TT, and LC
TT (wire Transfer)--- 40%own upon signing contract, 60% paid before shipping
Also accept irrevocable L/C at sight

6. 06 ) Q: How to ship the cargos from our country to your city?
A: We have some good shipping partner help you take the cargos from our country to your Inland port or Sea port or Jobsites or Warehouses!

7.Q: Does Newstar Kitchen and Bathroom products ship worldwide?
A: At present, we ship container orders to worldwide from China. The options for shipping pallet quantities vary from product to product.
8. Q: How do I obtain samples?

A: for samples, we only charge for the Cost price and courier cost for this sample which collected by DHL, UPS, TNT , Fedex or air cost etc. The rate will be calculated based on your address and the quantity of sample you order. we can return this courier cost if you order two containers next times. payment can be made by western union or wire transfer(T.T).

9. Q. May I check the quality before the shipping?
A: yes ,welcome . you can come here or you ask your some friend in china to check the quality, then we ship it
10. Q: Where is your main sale market worldwide?
A: Our products are highly level products, are mainly sold to USA, Canada, European country such as Germany ,UK, Spain,
Porgual France, and other countries etc., total 40 countries and area now
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Tel: +86 - 595 - 2812 1069 , 2228 9926 * Fax: +86 - 595 - 2216 6926
* E-mail: kob@newstarchina.com , beryl@newstarstone.com